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Refund Policy

All products are non-returnable.
However, products purchased from our website have a 15 day exchange policy from the date of receiving the product.

A product is eligible for return only if it satisfies one or more of these conditions:

  1. A wrong product was delivered.

  2. The original packaging was damaged

  3. The product delivered does not match the description of the product detail page

Note: In case of 1 and 3, the return will be processed only if the package is unused and in the original condition.


How to return

To initiate a return, drop us an email to tranaceramics@gmail.com or leave us a message on +91 6364581194


Cancellations

Orders can be cancelled on the website using the Cancel button. Orders can be cancelled only before order status changes to shipped or 24 hours from order placement – whichever is earlier. Once an order is processed we will not be able to cancel the order free of cost. We will charge forward logistics for the same.

  • Rs 149 Charged for Return (for pickup)

In case of cancellation of prepaid orders, refund (as gift card) of your amount will be processed within 7-12 business days as per our exchange policies.

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